Terms & Conditions

    You agree to be bound by these Terms and Conditions when making a purchase from us.

    You warrant that:
    • The personal information that you are required to provide in order to use the Website is true and accurate
    • You will notify us immediately of any changes to such personal information. Contact details can be found at the end of these Terms and Conditions
    • You agree not to impersonate any other person or entity or to use a false name or a name you are not authorised to use

    Privacy Policy
    We will treat your personal information as confidential, although we reserve the right to disclose information in certain circumstances. We will keep your personal information on a secure server, and we will fully comply with all applicable United Kingdom Data Protection and consumer legislation in place.

    When you shop on the Website, we will ask you to input, and we will collect, personal details from you such as your name, email address, billing address, telephone number, and credit card or other payment information. We may also collect other information about you (for example, the URL you came from, the IP address of your computer, your browser type, the country and area code from which your computer is calling, the pages of our website which were viewed during your visit, and any search terms that you entered on the Website). Such information is referred to collectively as "User Information".

    We will use your information only for the following purposes:
    • Processing your purchases
    • For statistical purposes to improve the Website and its service to you
    • To provide Website content and advertisements to you
    • To administer the Website
    • If you consent, to notify you of products that may be of interest to you

    You agree that you do not object to us contacting you for any of the above purposes and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

    Your personal details may be disclosed to reputable third parties whose involvement is necessary to process your purchase. We will not release your personal details to any third party company for mailing or marketing purposes.

    We may disclose your personal information or User Information where we are required or permitted by law to do so. In particular, we may share your personal information or User Information where we reasonably believe that to do so may prevent or solve crime.

    Our Rights
    We reserve the right to:
    • Modify, or withdraw, temporarily or permanently, the Website (or any part thereof) without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website
    • Change these Terms and Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed. If you do not agree to any change to the Terms and Conditions then you must immediately stop using the Website

    Third party links
    To provide increased value to Users, we may provide links to third party websites or resources for you to access at your sole discretion. You agree that we are not responsible for the availability of such external sites, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites or resources, (ii) the advertising or content of such websites or resources, (iii) any products, goods or other materials or services available from such websites or resources or (iv) for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any advertising, content, products, goods or other materials or services available on such websites or resources.

    Purchase acceptance and the completion of the contract between you and us will take place on the despatch of the Products purchased, unless we have notified you that we do not accept your purchase or you have cancelled it in accordance with the instructions below. If there are any problems with your purchase, you will be contacted by us.

    We want you to be happy with your purchase. If you're not, just return the item with proof of purchase and we'll exchange or refund it. Terms and Conditions apply, see the website for details.

    We will take reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system.

    Items available to purchase are subject to our store and website pricing policy. Prices shown are updated daily as necessary to reflect the current price. You will be charged the Product price applicable on the day the purchase is made, which will be confirmed when your purchase is accepted.

    If the Product you purchase is unavailable, we will let you know.

    We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your purchase and payment secure, but, in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

    By making an offer to buy a Product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including, but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

    All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products purchased. Payment can be made by any of the following methods:

    • Visa
    • MasterCard
    • Maestro
    • American Express
    • Paypal

    The following methods of payment may also be used where purchases are made in Sounds of Universe shops:

    • Cash

    Please note that we do not accept Diners Card or Electron.

    You confirm that the card being used is issued to and held by you.

    All cardholders are subject to validation checks and authorisation by the card issuer. If the card issuer refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery of the Purchase(s) to the you.

    Refusal of transaction
    We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.


    Intellectual property and right to use
    You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

    You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to purchase a Product) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

    Compliance with laws
    The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations.

    Limitation of liability
    Whilst we will use reasonable endeavours to verify the accuracy of any information we place on the Website or give you in person in Sounds of the Universe or over the telephone, we make no warranties, whether express or implied, in relation to the accuracy of that information.

    The Website is provided on an "as is" and "as available" basis and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

    We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

    To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor your contract cancellation rights, as described in these Terms and Conditions.

    We will not be liable in contract or tort (including, without limitation, negligence) or as a result of pre-contractual or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with these Terms and Conditions for:

    • Any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings)
    • Any loss of goodwill or reputation
    • Any special or indirect losses
    • suffered or incurred out of or in connection with the provisions of any matter under these Terms and Conditions.

    No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

    Entire agreement
    These Terms and Conditions govern our relationship with you and state the entire extent of your and our respective rights and obligations.

    Nothing in this paragraph shall limit or exclude our liability in respect of any fraudulent misrepresentation.

    Governing law
    These Terms and Conditions shall be governed by the laws of England and Wales, and you and we irrevocably submit to the exclusive jurisdiction of the courts of England and Wales in determining any dispute arising out of these Terms and Conditions.

    Contact us
    [email protected]

    The address is Sounds of the Universe 7 Broadwick Street London W1F 0DA.